Shipping policy

Shipping Policy

At SURYA GOLD COVERING, we aim to process and deliver your orders safely and on time.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

Delivery

We ship orders across India through our courier and logistics partners.

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery times are estimates and may vary due to courier delays, weather conditions, holidays, remote locations, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Any free-shipping offer will be subject to the terms and conditions mentioned on the website or applicable promotional offer.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to us because of an incorrect or incomplete address, refusal to accept the package, or repeated delivery failure, additional shipping charges may apply for re-dispatch.

Tracking

Once your order has been dispatched, tracking details may be provided through the courier service or communicated to you through the contact details provided with your order.

Delayed or Lost Shipments

If your order is delayed or appears to be lost in transit, please contact us. We will coordinate with the relevant courier partner and assist you with the shipment status.

Delivery delays caused by courier partners or circumstances beyond our reasonable control do not automatically qualify for cancellation or refund.

Damaged Packages

Please inspect the package when you receive it. If the package appears damaged or you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide photographs and/or a video of the package and product.

Such cases will be handled according to our Return & Refund Policy.